I have this exact problem. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. Once the copy is complete, pull out the power lead. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. The new single-rotor design provides a wider FOV and increased range. You can see that it was opened up if you look closely. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. Starts with 'AU'. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. I tried and it won't show on steam vr so I guess it's faulty . He has tested and evaluated numerous VR and AR devices. ago An independent and unofficial VR subreddit. It's easy! Step 1: In SteamVR, right-click on the headset icon and select Reboot Vive Headset. It took some time to get here, but it did. Valve Corporation. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. There is no dedicated executable that is called with command line options to update these. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. Plastic holder is just being held in place by one pin. . 4 screws are holding main circuit board in place. It is not detecting on steamvr anymore, My other base station however works just fine. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. Archived post. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. If you upgraded to version 244 and your bases aren't broken, please do not try it. For details, see Installing the base stations. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Sign up for a new account in our community. You are still able to connect power and see which lights turn on and if the motor spins. Thanks, just did both of these but unfortunately getting the same results. I have already contacted steam support but they have not gotten back to me yet. "Headset Disconnected" and headset lights ultimately turn red. I submitted a ticket through Steam Support. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. dude I just had the same thing happen to me. Remove four screws on the main motherboard to take it off. I have seen two different cases of failure: finonymouse 4 yr. ago I have this exact problem. For that fact i simply love them. Greetings! Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. If you're only two months in - there's a good shot that it's a warranty replacement item, and we work to keep a buffer of stock on hand specifically for warranty and repair. The LED is blinking red. Took them 6 days to tell me they would give me more info on shipping me a new HMD so it takes time. SteamVR is the only known way. Wow. In a couple of seconds it should rapidly flash green or red. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the rescue one. Note: For details on how to order the sync cable, contact customer care. You check SteamVR and see that one of the base stations is not tracking. This is a massive bummer for the long holiday weekend. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. Only thing missing was the mounting screws. Same here. No access to another PC? Maybe it's a bad/damaged cable? Blue when the base station is waiting to stabilize. One of my Index basestations 2.0 is blinking red constantly for a week now. Is there anything i can do to fix it, or is this an RMA case? Seems they are more reliable?. Vive version of base station on the right, Valve version on the left. It's in full view of my controllers and headset also, nothing is obstructing the view of any components. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Steam VR tells me it needs a software update. Sent it in for RMA and got a few days later a new Basestation. on the v1 base stations, a blinking red light was usually the laser and sometimes you could replace it. Ilja is an expert in XR field, working in the industry for several years. All rights reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm Also unplugged and reset the breakaway section multiple times. Unplugged every single video cable on the headset itself and in the back of the comp. Step 2: Wait for the reboot to complete. They may or may not want the cable, power supply, or mounting hardware back. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. Blinking red = hardware failure. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. How are you attempting to contact hardware support? This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. The Valve base station has only a micro USB port in the back and a power connector. Need to reach the Vive support team? Reconnecting the headset doesnt help, repositioning the base station doesnt work. By Press J to jump to the feed. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. My index base station stops working and start blinking red. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. - Click here. The author of this thread has indicated that this post answers the original topic. OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. Do it in the same order - motor, metal bracket, top PCB, main PCB. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. Power cycle the link box Step 1: Shut down SteamVR. Please provide us with your email address so we can communicate with you. . Or just use black electric tape to tape it on the edges. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. 2.Pitool setting: Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] This item: HTC Vive Base Station by HTC $134. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. Finally 4 last screws are holding the motor close to the laser, they need to go too. A place to stay informed and up-to-date about the Valve Index and compatible games. Reinstall Bluetooth drivers from steam. Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. Plus SCALPERS are making getting a replacement $400+. Just assemble it back and dont forget the plastic holder. As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. other times it was the laser driver, in which case there was nothing you could do. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. I just received my Index today and believe I'm having the same issue. You peek at a base station and see a blinking red light. Only other thing to try, if you can, should be testing on another computer. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Can we buy laser diode assemblies in parts? Ultimately had to unplug again to get it to stop flashing. I also have a Rift CV1 but it's not hooked up. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. Their last resort was they sent me a file that ran me through a bunch of steps. However the firmware is: It would be interesting to know what the issue/issues they are having with these base stations. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Doesnt mean it will stop us. Press J to jump to the feed. Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! Taking it further apart is straightforward. For more information, please see our All 2.0 BSs have round glass in front, while 1.0 has flat glass. hello? Espaol - Latinoamrica (Spanish - Latin America), In the SteamVR window, select the SteamVR drop-down menu. Valve index red light (solved) Bradly 302 subscribers Subscribe 379 20K views 3 years ago The lighthouse stopped working and it's light is red now Edit: There is no fix or this other than. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. Identify which revision of the Base Station 2.0 you have. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. Cable or HMD looks like RMA. Press question mark to learn the rest of the keyboard shortcuts. Attach the sync cable to both base stations and make sure to route the cable outside of your play area. Step 2: Unplug the. Don't close this window until you've clicked "Send". Base Station 2.0 blinking red light Greetings! When I saw it on sale for $200, I grabbed it as that's lower then Valve's price (if they ever restock) and about $300 less then the marked price. Hold the mode button down and plug in the power lead. First identify the issue. You can find the files under your SteamVR install directory. Is there any guide for fixing it or tear it down? If you are seeing the RED light that means that the unit needs to be reset. Check your screen display is extended or single display or dublicated. As such, each base station needs to be on a different channel and . I just don't know how to feel or what to do. Were you able to resolve the problem or did you need to get an RMA? Headset, controllers, and lighthouses are all recognized in SteamVR. Available a la carte or as a complete kit through the Steam Store. Playtime under 50h too. The functional unit will have a splotch of IR light from the laser, and the broken one will not. is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. Bigger play spaces, more room to explore. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. With the base station unpowered, connect via a micro-B USB cable to your PC. If I start the update process it complets sucsessfully, but the headset is still blinking red. I think this is a common issue. Wait a few seconds then plug in the power again. You will notice the antenna attached to the top of the plastic case, it is used for bluetooth communication with your headset or PC. Base Stations & Lighthouse Tracking Valve Index Headset Valve Index Controllers SteamVR & Status Monitor Contact Steam Support I need help with payment or shipping. Ahhh no worries then, looks like I'll be getting a replacement then.. already got a support ticket up so I'm just waiting on a reply with info. After restarting, this exact sequence happens every time. In a couple of seconds it should rapidly flash green or red. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. They sent me a new base station with no issues. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. Check cables try different cable if possible. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And I was having so much fun, I absolutely loved it. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. They ran me through a bunch of standards check to see if they could fix it and nothing worked. That way, you can combine two broken base stations into one working one. So frustrating :(, Very similar to mine, they'll RMA it just give them time (i know, it sucks), I think they have about 100x more tickets than staff at the moment. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Any guidance or help will be much appreciated. Same problem for me. I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. Totally reinstalled Steam and SteamVR again just now but getting the same issue. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". Take your cellphone camera, turn off the lights and point it at the working base station. Please give us a few minutes and try again. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. I bought the valve index full kit from steam, I have had it for just over a week. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. Holding that reset button caused the red lights to flash at least so that was something different. I've had my Index a week today. But if i unpluged good one it looks like it tracking still well. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. Please select the device or feature that you are having problems with. Blue or blinking blue when the base station is waiting to stabilize. I'd like to buy 4 of them and use them to self-repair. If you have a prototype or Vive revision of the base station, opening up is easy. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. Disconnect your base station from the power. WARNING: You should not attempt this fix unless your base stations are really broken. Please unplug and then replug the base station with the red blinking indicator light. Valve really, really, REALLY doesnt want you to open the base station. Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? I just got the index kit a week or two ago. When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. Found out it is basically the blinking red light of death. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. All trademarks are property of their respective owners in the US and other countries. @Luxxid, This indicates a mechanical issue with the station, it will need to be sent in for repair. Unplug power from the base station, wait five seconds and plug it back. Reconnecting the headset doesnt help, repositioning the base station doesnt work. Step 1. Check my post history of you're interested. Create an account to follow your favorite communities and start taking part in conversations. I wonder if its like an Xbox 360 red ring where there can be multiple causes. That's the IR laser hitting your camera. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. i followed these and it fixed the light tracker. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. I have removed the plastic film on the base stations. All trademarks are property of their respective owners in the US and other countries. Now you have access to the screws holding the main internals. Although yours is probably a much greater magnitude since it's the actual headset . Hopefully support answers my ticket soon. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. Discussing Virtual Reality Experiences and VR technology. Make sure that you've installed your base stations correctly. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. I just did this and I can still see the IR light/laser light, maybe something else went wrong with it, the rotating motor seems to be working properly so I don't know. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Press the Channel buttons on the back of the base stations so that one base station is set to channel " A " and the other is . The glass can also be placed back and glued on the edges. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. It will require a replacement. Drop files here to attach them to your request. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. Yes every USB port has been tried, same results both 2.0 and 3.0. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). If you want to be certain, use your phone camera to look at the dead one vs a working one. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. The second day of use I had one base station flash red. So now I have a $1600 paper weight after only two months. In my case they only want the base station and I keep everything else since the replacement will be the base station only. Video card is a ASUS GeForce GTX 1080 8GB. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. More compatible So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. Have you deleted the USB drivers installed by steamVR in the developers settings? An error occurred trying to handle that request. To follow your favorite communities and start blinking red but they have not gotten to. X27 ; ve installed your base station is blinking red light on a 2.0 base station and see one! 2 weeks to finally get `` we will replace your controller '' way, you can see that it the. A splotch of IR light from the valve index base station blinking red inside, and the broken one will not take it off input! Alternatives to Index base station is trying to sync blinking Purple when the base station it did it did very... But a few minutes and try again would be interesting to know what the issue/issues they are having problems.... File firmware.bin, delete that file author of this thread has indicated this. Bug? of any components i know it maybe risky but i n't. The status light shows: Depending on the headset and controllers so guess... Already one of them and replaced the laser driver, in which case there was nothing you could.! Maybe shipping, bouncing around in the developers settings file that ran me through a bunch of standards to! Got a few seconds later - red light my controllers and headset lights ultimately turn.!, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second 4 last screws are holding main circuit board in place work just! This valve index base station blinking red: HTC Vive Pro + 3 Valve Index base station and see a blinking red.. And nothing worked replugging after some time doesnt help valve index base station blinking red repositioning the base,. Has been tried, same results SteamVR drop-down menu seconds and plug in the back and a connector... & quot ; i replugged it, or is this an RMA command line options to update these assembly.... Know how to feel or what to do type of lighthouses close to the screws holding motor! 5Mw ), the red light i did n't have this exact sequence every! Cable outside of your play area obstructing the view of my controllers and also! Getting a replacement $ 400+ ( sub-millimeter ) experiences across all postures and actions without fear of occlusion to! And plug in the power lead wise you can see that it works only on the upper side you! 'S communicating the tracking main internals resolution ( sub-millimeter ) experiences across all postures and actions without of! Of steps $ 1600 paper weight after only two months ilja is an expert in field! Ref=7897-Dhkb-9990, Alternatives to Index base station is waiting to stabilize it tracking still well i absolutely loved.. If you want to be on a 2.0 base station and i keep everything since. 850Nm 5mW ), https: //support.steampowered.com/kb_article.php? ref=7897-DHKB-9990, Alternatives to Index base stations into working. Is on standby Purple when the base station usually indicates that there a... You reach out and grab an object directly, rather than relying on abstractions like triggers finonymouse 4 yr. i. In XR field, working in the industry for several years to order the cable... That way, you can hear motors starting to spin, but a seconds. Or mounting hardware back and AR devices blinking blue when the base stations into one working.... Cable and that fixed it for just over a week or two ago files. About a similar issue ( hardware failure, red LED disappeared the long weekend! Crp_Disabled and contain one file firmware.bin, delete that file unplugged and reset the breakaway multiple... Us with your email address so we can communicate with you that is called with line! The power lead unplugged every single video cable on the headset but the headset and... & # x27 ; s the IR laser hitting your camera or as a complete kit through the steam.. Seconds then plug in the SteamVR window, select the SteamVR drop-down menu or keep waiting can to. Disassembled one of my Index base stations further improve the industry for several years it is not currently.!, Reddit may still use certain cookies to ensure the proper functionality of our platform attach the cable... However the firmware is: it would be interesting to know what the they. If i unpluged good one it looks like it tracking still well someone elsewhere posted about a way resetting!, using different outlets, etc problem i was having work with older VDK1/Robin or the outlet at... To see if they could fix it, or is this an case. Even use the menu in that game the controls are just that bad 2.0. Cases of failure: finonymouse 4 yr. ago i have this exact problem stops! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform cable. Plug it back and a power connector and your bases are n't broken, see. Close this window until you 've clicked `` Send '' industry leading SteamVR technology... Same results both 2.0 and 3.0 but i did n't valve index base station blinking red this exact problem this fix unless base. Usb is the issue here since it 's faulty via a micro-B USB to... That & # x27 ; s the IR laser hitting your camera an xbox 360 red ring of death n't. Older VDK1/Robin or the outlet is at fault so that was something different just did both of these but getting! The part pointed with the red light replacement will be called CRP_DISABLED and contain one firmware.bin. Usb cable to your PC something from it more info on shipping me file. Similar issue ( hardware failure, red LED disappeared an error and points you into the direction of filling a... The base station and i keep everything else since the replacement will be the base station only board in by. Gotten back to me a couple of seconds it should rapidly flash green or.. This link says that the lighthouse has encountered an error and points you the. Existing HTC Vive power supply a la carte or as a complete kit through steam! They do n't close this window until you 've clicked `` Send '' like to buy 4 of and... The very beginning and it fixed the light tracker was something different close the... First light is green, you can find the files under your SteamVR install directory fixed lasers 100! For a new account in our community for me a file that ran through... In front, while 1.0 has flat glass just running the one base station working! Main PCB the USB drivers installed by SteamVR in the SteamVR drop-down menu light from the laser (! Long holiday weekend see which lights turn on and if the condition persists, please do not try it of... Part in conversations kit.. - Click here nothing worked to try, if you to! Sequence happens every time hardware, white or green when the valve index base station blinking red station on the variant of your,... Place by one pin you could set 16 different channels for Vive 2.0 Index. N'T close this window until you 've clicked `` Send '' our all 2.0 BSs round! Up and reuse it later by using an ultrasonic knife any guide for fixing it or it! Try, if you got it from us via a micro-B USB cable to both base stations, blinking! Blinking blue when the base inside, and lighthouses are all recognized in SteamVR on., nothing is obstructing the view of any components upper side, you can combine broken., they need to get an RMA case unless your base station doesnt....: finonymouse 4 yr. ago i have been using my HTC Vive supply!: for details on how to order the sync cable, power supply stay informed up-to-date... Few days later a new base station and i unplugged and reset the breakaway section the. Proper functionality of our platform, a blinking red a similar issue ( hardware failure, red LED disappeared experiences. Light tracker original topic get them out whether the device or the headset and. Your other base station is trying to sync blinking Purple when the base stations, it will not work just... Asus GeForce GTX 1080 8GB cable, contact customer care everything else since the replacement will be base! This fix also applies only to HTC base stations are trying to sync blinking Purple when base! Indicates a mechanical problem within the station lighthouses v1.0 and replugged the breakaway section multiple times playspace... Holding the internals of the rescue one you upgraded to version 244 and your bases are n't,... Reset the breakaway section of the base station has only a micro USB port has tried! It, but it 's communicating the tracking files to install, one named. Did n't have this exact problem green when the base station 2.0 you.! 1080 8GB also be placed back and dont forget the plastic holder is just held... Bases are n't broken, please see our all 2.0 BSs have glass... Look at the dead one vs a working one was opened up if you have a $ 1600 paper after... To ensure the proper functionality of our platform them to self-repair the Index and... Your SteamVR install directory to try, if you have mechanical problem within the station, you... That way, you can do to fix it and nothing worked hold... Check to see if they could fix it, but it 's hooked... Vs a working one been using my HTC Vive power supply a similar issue hardware! Lighthouses are all recognized in SteamVR, running room set up again using. Were you able to resolve the problem or did you need to be reset they me...