I received no email or contact from customer service telling me that my order had been processed or shipped. These bestsellers are carefully crafted and intricately detailed. Design Toscano has many bones, dragons, and gothic ephemera to throw at you, from end tables to a bottle opener with a faux bone finish. (Dont you hate when a real hand slips in there?). Love it. Now, this Design Toscano review will move on to the brands pros and cons. For that reason, it can take a long time to get to you. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. Design Toscano has very poor Customer Service! Emailed them several times but still no response! 4.6 out of 5 stars 716. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. Whether seeking out fish or fishing for compliments, this Design Toscano-exclusive bird sculpture will garner praise in your home or garden. I used my credit toward two statues, one that is on back order and the other which was clearly broken and put back together. Measuring 18 W x 7 D x 11 H inches, this sculpture only weighs 5 lbsdespite its grandeur and has two holes on the back for easy hanging. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. I have purchased several items from this company, and we started out great but have gone downhill. Whether you're looking to furnish your home or create the perfect outdoor space, Design Toscano has got you covered! "I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. The Customer Service at Design Toscano is very, very poor! Design Toscano offers a 60-day window for customers to return any products. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). All these reviews are spot on the negative ones. Bye bye. Or fastest . Design Toscano ranks 76th among Home Decor sites. But on Jan. 5, the company warned the public that they may be in trouble. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. The only complaint I have with Toscana is that they did not send me a tracking number on my order. a Target Plus partner. My order began with a credit card discrepancy. Overall, weve learned that the products Design Toscano offers are aesthetically pleasing and that they have an extensive range of themes and eras. Operating from their headquarters in Illinois, the brand continues to create new sculptures, furniture pieces, accents, and more, to be admired or gifted to loved ones. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. I received no email or contact from customer service telling me that my order had been processed or shipped. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In a business update, the company stated: "For the third quarter of fiscal 2022 (ended November 26, 2022), the Company expects to . Both have peeling paint after less than a year. Tip for consumers:run away as fast as you can! Tip for consumers:Beware of this site! I called to confirm that it was available in a smaller size. Choose from Same Day Delivery, Drive Up or Order Pickup. 67 talking about this. I will never order from designtuscano.com again. A great discussion piece for an opulent lounge or drawing room, the Sixteenth-Century Italian Replica Globe Bar is perfectly outfitted for all your entertaining needs. I received an alligator statue from this company last Christmas. It was left outside all winter. I found what I thought would be a great Buddha statue for my garden. Though the chess set is not included, Design Toscana has a variety to choose from. Nothing of the bad reviews happen to me.the delivery was fast. I live in Florida and placed it outside in a screened in porch. Charge and confirmation of order . However, I will not accept rudeness from staff. The Customer Service at Design Toscano is very, very poor! We use dedicated people and clever technology to safeguard our platform. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. This company appears to be on their last dollar. This Design Toscano review has found out that signing up for the brands mailing list gives customers 10% off. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. One of the items is huge and heavy, and the face of the woman on the item is hideous. This Design Toscano review will fly over the brands thoughtful and emotion-provoking celestial sculptures. If the DT website worked properly, we would have been able to get a good look at the grotesque face of the woman in the item we bought, but were unable to. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. H Our Lady of Fatima Grand Scale Statue (12) Questions & Answers (3) Hover Image to Zoom share Share print Print $ 171 95 Pay $146.95 after $25 OFF your total qualifying purchase upon opening a new card. What wasn't suitable was sent back at no cost to myself. I will call customer service before I order my new table. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. 01/29/2021. Your email address will not be published. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Only 10 left in stock - order soon. Cant even give a zero-had to put a 1 as they do not let you leave it blank, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. Design Toscano Reviews: What Do Customers Think? Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything! Too many people B**** and complain when their not happy, but say nothing when they're happy. Positive reviews (last 12 months): 66.7%. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. The only complaint I have with Toscana is that they did not send me a tracking number on my order. To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. Angel statues are revered for their breathtaking presence. Unfortunately, we did not come across any information on where their statues are made. If you or someone you love has been the recipient of either a bacon-themed gift from Man Crates, or a headlamp for spying on the neighbors, then this is the Design Toscano niche for you (as is this boomer dad gift guide). Yes i do. Sent me a crumpled in several pieces plaque. Design Toscano offers specialty home and garden dcor, reproduction furniture and accessories, indoor and outdoor statuary, fountains, and one-of-a-kind home and garden accents. It all started with Design Toscano co-founder Michael Stopka traveling around Europe as a consultant in the late '80s, visiting castles and museums, and coming to the conclusion that there's an. Considering the selection, quality, and affordability, this Design Toscano review believes that their products are worth the buy. On OUR dime. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. Products used:None. Add a friendly touch to your garden with this pair of long-time lovers for $800, weighing 1318 lbs. Your email address will not be published. I ordered an unusual statue of the Blessed Mother. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. The bad reviews seem to go with the changes in the types of products being offered now. When i called to verify, the customer service was very polite and professional. The products listed above are all rated above 4.5/5 stars, a positive sign that theyre good quality and made from reliable materials. Bye bye. Faux stone finish. ).I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. Prior merchandise was good, thus 2 stars vs. one. Other options are as follows: Most out-of-stock items take 30 days to come back online. .Xmas come and gone my son still didn't get it. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). This option will reset the home page of this site. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Both up on my roof now. Their majestic horns are so stunning, you cant help but step back in awe. Fine, I could wait that long. Marble clock. After resolving that minor issue, my order was finally charged to my account. Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. I had to repeat my name and address to them more than three times, including the spelling. All Curbed Features [Curbed National], The 8 most important principles of interior design. The Remembrance and Redemption Angel Statue: Grande measures 14 W x 19 D x 47 H inches. And now through April 30, you can save an extra 20% on sale items simply by . When purchased online. Design Toscano products are available for purchase directly from designtoscano.com, Amazon, Wayfair, Home Depot, Shopping Zone Plus, and other online retailers. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. Love it. Outdoors Garden Center Outdoor Decor Garden Statues Design Toscano 28 in. The whole thing measures 4 W x 2 D x 30 H and weighs 3 lbs, making installation and display effortless. It manufactures and sells statuary, historical reproductions, furniture and home decor. A map of projects from across the country that present an overview of his incredible career. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Tip for consumers:run away as fast as you can! I am a repeat customer of theirs so I would think they would care. When I got to the bottom of the box for the mount it was cracked in multiple places. Space planning is key, and less really is often more. Cookie Notice These large, expressive Design Toscano gnomes are hand-painted, and full of personality. Design Toscano ships most of their products around the world. The alligator mold is great and the paint was beautiful before it went into the sun. So my daughter never got her Christmas gift. Design Toscano is also distributed to the United Kingdom through licensed distributors and sold through many retailers who have the full range of Design Toscano products available in the United Kingdom. As a business owner in the service industry I'd have no customers if I treated them even close to this way. The owners should be ashamed. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. Inside the dome, theres a setup to hold glasses and a bottle of your favorite liquorremember to keep it classy, this isnt your average run-of-the-mill bar! Ms. Kathleen Matej, Vice President of Customer Service. $26.90. One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. I don't have the match and we're going half a year! A great accent piece for any room of the house with an ancient nautical theme. After 25 years of association with this company, no more. It manufactures and sells statuary, historical reproductions, furniture and home decor. Find the right products at the right price every time. I will also be contacting the Better Buisiness Bureau. See Less Weights & Dimensions Specifications Additional Documents Lowest price in 30 days -34 % $48.32 $ 48. 15 gorgeous backdrops for your next Zoom call. You can also buy them individually if preferred. Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!! Design Toscano has very poor Customer Service! Business Profile Design Toscano, Inc. Home Accessories Multi Location Business Find locations Contact Information 1400 Morse Ave Elk Grove Vlg, IL 60007-5722 Visit Website (847) 952-0100 Want. Customers with a keen eye for detail picking up flaws on the larger versions. International Association of Better Business Bureaus. Therefore, I called them today (12/11/20). We have both taught the arts for CalState for forty-some years, and always warn students to look at the face first! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Toscano representative not helpful at all. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. Today I saw a refund for $33 appear, but the price of the statue was $65. Information provided by various external sources. Viking ships are intimidating. This Design Toscano review will take a good look at the brand and its bestsellers, fill you in on what customers have to say, provide information on discounts, and more. Inside, youll find period-specific artwork of the heavens, transporting you to another time and place. Returns 5. Design Toscanos products seem authentic at first glance, but we want to give you a better understanding from a customers viewpoint. Roland the Gargoyle Gutter Guardian Downspout Statue, Asian Temple Pagoda Lantern Statue: Large, Asian Temple Pagoda Lantern Statue: Medium, Basking in God's Glory Little Girl Statue: Medium, Sixteenth-Century Italian Replica Globe Bar, Remembrance and Redemption Angel Statue: Medium, Easter Island Ahu Akivi Moai Monolith Statue: Large, Nature's Nurturer, St. Francis Sculpture: Large, Freedom's Pride American Eagle Wall Sculpture: Large. Be aware. I was very lucky to even get the box with the contents intact. I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. I will NEVER by another product from this company! Inferior product no satisfaction from them. It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. BBB is here to help. Weve excused companies within the past year because of COVID-19. Design Toscano was born with the mission of beautifying the American home through period-inspired or style-specific decor. Sculptures Design Toscano 6.5 in. I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. Also already was repaired in a few spots by the factory (overseas). Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. Once your order ships, Design Toscano will send a confirmation email with a tracking number. Apply for a Home Depot Consumer Card Hand cast using real crushed stone bonded with quality resin However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. This is no the old Toscano shop/site from years ago. Verification can help ensure real people write reviews about real companies. Nothing fell on it, no one played with it, it just had sat there. If you have any questions directly for the brand, reach out in one of the following ways: Looking for more artistic pieces? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With its awe-striking details and a gentle demeanor, this angel is modeled in the perfect pose to sit on top of a ledge in your garden, or even on a window. Save my name, email, and website in this browser for the next time I comment. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. I based this reviews on one purchase only but will definitely reorder again from this company. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. and our How could we leave out Aunt Susan? So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. I received an alligator statue from this company last Christmas. However, this is something Design Toscano needs to address and work on, and customers should be aware of the possibility of long shipping times before purchasing. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. 3. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. Overall: 24'' H x 9'' W x 9'' D . Medical Record Request; Patient Policies; Patient Rights & Responsibilities; Guardianship Information; Procedure Cancellation Reasons In terms of their angels, buyers should be aware that these are casts, meaning theyre not actually sculpturestheyre simply finished to look this way. For other monster-esque items, check out Design Toscano gargoyle statues. 86. https://en.wikipedia.org/w/index.php?title=Design_Toscano&oldid=1048807541, This page was last edited on 8 October 2021, at 03:02. You can purchase this Viking longship model for $90 (discounted from $100). Use Klarna's easy Lounge Chairs price comparison tools to help you find the best value on one million products. Buy Home & Garden online and read professional reviews on Design toscano gigi the garden, Copper, Classic, Planters & Urns Outdoor Decor. I will NEVER again order from Design Toscano. In Stock. 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