I am so sorry to hear that you have had such a poor experience that you no longer want to work with us. Text Blaze is the fastest way to do that. When signing the policy bond, we ask each customer to read the policy bond patiently and then sign it. You can use this feedback to help improve your customer proposition. Make sure to describe in detail what kind of damages arent subject to refund. We got you covered. Similar to an angry customer, a complaining customer is not exactly a ray of sunshine on your workday. You set yourself apart from competitors by re-acknowledging your valued customers initial email. I've checked with my manager to confirm this policy, and while we can't offer a full refund, we can provide you with a discount of [discount amount] for the next time you shop in our stores. However, many people might want to game the system, and thats where problems crop up. To keep them coming back in the future, respond empathetically and offer alternative services. [Replacement's name] is an outstanding Account Manager and a dear friend of mine. Youre running a company, and its challenging to balance everything at once. They won't be angry enough to churn, but they will expect you to make things right. Some may regularly purchase your product, so they know that one poor experience doesn't represent your brand. For example, its a standard practice to accept items only in their original condition and unopened. Now that you've built a solid relationship with a customer, it's about time to ask them (nicely) for a referral. I completely understand that it isn't for everyone. So, make sure to protect yourself from refunding discontinued goods by including the clause that makes them non-refundable. Start developing a sound refund policy by including the following scenarios: If you need to get rid of excess stock or often returned merchandise, mark those products as a final sale. In this step, try to choose a tone that's both empathetic and apologetic, but make it clear that you're also eager to help. Answer some questions about your business practices. According to a 2020 study, one-third of customers expect a reply in about one hour. If you're interested, please let me know, I'd be happy to share more options. If you'd like to share your experience using [Your company's tool], here are our pages on [review site] and [review site], where you can give us a rating and share your feedback to help other customers like you. Use active language like, "I looked into your situation and our refund policy does not allow one in this case.". Send an email to your accounting department to double-check that the funds were sent out, and then shoot off this reply. So we are sorry to say that we will be able to refund your money, and we are initiating the return of the bag to your address. We suggest you continue your policy for 10 years at least. Offering the customer an explanation for the situation can help them understand any unexpected factors in play. And an incredibly detailed return and refund policy or a separate clause in your terms and conditions agreement is just what the doctor ordered. You may even impress customers. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Sometimes, customers are eligible for a refund but just don't know it. Hello [Customer name] Thank you for contacting us. Since I've loved getting to work with you these past few months, I was wondering if there was anyone you know who might benefit in a similar way? I'm looking forward to meeting you. [email signature and contact information] Sample letter #5 Dear [internal candidate name], We sincerely thank you for taking the time to apply and meet with our team about the [job title or position]. If you notice a prospect who seems interested in your products but fails to make a purchase, don't sweep them under the rug. Want to turbo charge your work with templates and snippets? It shows empathy but also demonstrates that your hands are tied when it comes to the situation. We are very sorry to say that we will not be able to refund you for the item you purchased from us on 11/09/2020 and returned on 19/09/2020; we have found little wear and tear on the bag. A quick thank-you email can make them happy and foster stronger customer relationships. Refund email for an unsatisfied customer. So, entice them into taking the questionnaire by mentioning its briefness or perhaps offering an incentive. We strongly believe in providing an honest experience for our customers and can assure you that we are working constantly to prevent potential fraud. Its time to remedy the situation to your best abilities.. Learn how to create subscription cancelled campaigns. Copyright 2012 - 2023 TermsFeed. Or you may not able to offer them the exact outcome they're asking for. It is possible to politely decline a letter of request. It's apparent that a refund is not appropriate. We understand that this is hard, so below, we'll take you through a step-by-step guide to responding to an angry customer email. Please find a [check amount or notice of deposit] enclosed in this letter. So, lets jump right in. (The cheque is in the post, trust us!). Some businesses offer customers a discount to continue the service or to keep a damaged product. Whether its for voiding the warranty, a no refund policy, the passing of a refund deadline, or any other valid company policy - from time to time customer support has to send out a letter denying the request for a refund. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out, and I would be more than happy to help. ), so choose your words carefully. Reassure the customer that this won't happen again. We'll try to resolve the problem as soon as possible. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). Reasons for declining a refund can vary. We are closing this complaint now. It doesnt matter if the scenario is a customer request, general FAQ, complaint, or feedback you need to follow up. Don't worry; it's not you. Once you get a job offer that you can't refuse, it can be challenging to relay it to your employer but even harder to tell your loyal customers. Sadly, some customers are going to return your products. Our company is an open market for every seller in this world. How to Decline a Letter of Request 1 Try to be positive about something in the letter of request or requested favor . Free and premium plans. To whomever this may concern,I wanted to bring it to your attention that I just received my bike four days later than initially scheduled. Doing business with you in the past [amount of years they've been with you] has been great. Notice. Make your policy fair and well-thought-out leaving some space for manoeuvres and consistent enforcement. But before you do, you'll need to ensure that customers are entitled to a refund. Just follow these steps: At Step 1, select where your Return & Refund Policy will be used. While we work on the delay, I've created a ticket in our system to keep you updated on your refund status. Tranzzo is a reliable payment provider. Your letter lets the customer know you value him or her and have given the problem your time and attention. Reference the Customer Follow-Up Email in the list below. Firing off a quick response email within seconds discredits the genuine nature of your words. Let me know some pros and cons and if there's any way I can be of assistance to guide you through this process. Was this step helpful? Thank you for your patience in this matter. Even a 15 percent discount can encourage forgiveness. If they've had a very positive experience with your company, it's natural that they'll want the same for their family, friends, and colleagues in similar fields. Here's a step-by-step breakdown of the refund email format: Always refer to the purchase, product, or service that is being refunded in the subject line. Thanks for reaching out! With these six tips, youll finesse your tone and decline any offer politely and professionally. Instead, our advice is to stick to the basics and use your messages to build a better relationship. You should see the amount credited to your account in about 3 to 5 business days. Don't fret. Please feel welcome to reply to this email with any questions you may have, and I would be more than happy to help. Allowing customers to issue refunds is a great practice aimed to offer them a better shopping experience and a safety net. I am (name of the customer care executive), regretting to tell you that we cannot refund you for the watch that you have purchased from our website as all of our products are imported from out of the country. Free and premium plans, Content management software. They will explain the discounts on the plans with your request number. How to Successfully Decline Refunds by Email TermsFeed 1.44K subscribers Subscribe Like Share 1.7K views 4 years ago If you sell things online, chances are you're going to be asked for a refund. Theyve already bought from you, and you should do whatever it takes to retain them. Upon review of your transaction, we've determined that the amount you have paid is more than what was required for this product or service. More importantly, previous clients report conversion rates of 10% or more. Yes | No | I need help 2 Say thank you for the request . I noticed that your annual subscription is expiring on [date of expiration]. Home gym equipment sales have skyrocketed during the pandemic. Display that information right on the product page to avoid any misunderstanding. Published: I understand how frustrating it is to face this problem and how your business is affected. This time frame allows your company to credit their account and the bank to process with an additional 2-3 days to spare. For these cases, your business may offer a small promotion so the customer will have a discount the next time they shop at your store. I hope you're having a great week so far! Be clear - It shouldnt be a mystery why a customer is losing out on what they perceive as their money. All rights reserved. You may have some questions or need clarification, so fill in the bullet points before sending. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Reiterate how you understand what the customer must be feeling. Working with you has taught me so much, and I will carry this knowledge on to this next chapter in my life. In some cases, your customer service team won't be able to provide any type of refund or discount. Or, it could be that they're on the fence about it. How to write this refusal letter: Make it clear that you are apologizing for what happened without shifting the blame. I'm disappointed to learn of your issues with our service. 4. Always remember to focus on your future relationship as we've done in this decline a refund email sample. Please try again later. You never know which nuance will cost you money. Doing so will help them prepare for the shift, as this change will affect them, too. As you will be working directly with them from now on, it's essential to develop an even stronger relationship with them that will continue into the foreseeable future. Since you have been an integral part of their professional lives, you need to notify your clients of the change. A well-written letter declining a request for a customer claim or adjustment can turn down the request and still retain the customer's goodwill. Your coupon code is coupon code; apply this coupon on our application at the time of purchase and get the benefit. Then, acknowledge they've requested a return and begin the process. 65% of a businesss profit comes from its current customers.. At Step 2, add information about your website/app and business. read the disclaimer. Comply with the law with our agreements, policies, tools and cookie consent banners. Customers care about getting clear explanations and complete solutions for their problems not just for their own well-being but for other customers as well. Thank you for your recent payment of [payment amount]. I'm looking forward to hearing all about it. Use the customer's name. I understand you're disappointed with the damage to the product. Identify which of your refund. Make it clear that you will be their direct contact from now on. Oops! While this isnt always the case, it does help. We will be working closely together, and I'll be helping you navigate your new product. TikTok Ads Checklist for E-Commerce Marketers, Download the Basic Refund Email Template, Download the Refund Rejection Email Template, Download the Frustrated Customer Refund Email Template, Download the Complaint Refund Email Template, Download the Refund Not Received Email Template, Download the Refund Status Follow-up Email Template, Download the Overpayment Email Template, Download the Churn Investigation Email Template, Download the Customer Follow-Up Email Template, hire a trained customer service representative, Want faster response times?Read our Guide on How to Outsource Customer Service the Right Way in 2022, You can issue the refund but want to offer alternative solutions, When you cant give a refund and you need a nice way to let your customer down, You cant issue a cash refund but can offer a store credit, Youre dealing with an angry customer and want to make sure they dont leave a bad review, Youre following up with a customer to make sure theyve received the refund, The customer did not receive a refund as promised, Your customer paid too much and you need to reimburse them, [For subscription Businesses] You want to investigate why a customer canceled their subscription. Disclaimer: Legal information is not legal advice, Thank you again for being a great client for [amount of years]. My passion lies in helping startups enhance their business through marketing, HR, leadership, and finance. 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I apologize again for any trouble we may have caused you. While writing this letter, you must have written the reason for the decline of this refund. Here are a few helpful customer service email templates that you can use for refunds. My role will be to guide you through anything you need. However, it's easy for customers to see a link to a questionnaire and immediately close the tab. Uh oh. If you decline the refund request, provide clear reasoning for it by referencing your refund policy If you refund their purchase, tell them how and when they will receive their money back Express regret that you failed to meet the needs and requirements of the customer Asking for feedback and show your motivation to improve in the future I've forwarded this issue to [head of the appropriate department], our [person's job title]. Whether you're checking in with your product team, retraining your sales team, or revisiting the relationship with your logistics partner, you should indicate to the customer that their angry email has resulted in company-wide action. furthermore, if you want to get your refund after 6 years, you will 30% of the amount you have paid, after 7 years 50%, after 8 years 80%, after a 10-year full amount without any bonus or interest be refunded. Offering an incentive is a great option when a customer's complaint is so extreme that you fear worse repercussions. After all, your company would be nowhere without the loyalty of your customers. Prospects might be curious to learn more about your products but nervous to show their cards when they haven't gotten a chance to interact with your company thoroughly. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds. However, get the refund process wrong, and you could destroy your reputation says retail giant Shopify. Allow them to respond with further questions, comments, or concerns. Using the tips above, we've written a sample email that you can use to respond to an angry email from a customer. Remember, you must send the letter within 60 calendar days of the date that the first statement on which the disputed charge appears was sent to you. You can send this email in several instances. You can also call us on our toll-free number, 1822444929, or email us at [emailprotected] to get further details about your plans and locate our nearby stores. Take a few seconds to share it. Something went wrong while submitting the form. Alternatively, I can set up a meeting with our customer success department so that you can get the most out of your product. Kindly give us feedback when a customer care executive calls on your registered mobile number. Imagine the situation when a client is returning a product hoping to get their money back, and you give them your store credits. Instead of saying Your case has been investigated and The refund cant be provided, go for I have carefully looked into your situation and We cant issue a refund according to our policy. You can display that detail on the product page and in your return and refund policy. Here are some common reasons why a refund may be declined: You will want to explain these reasons and do so with courtesy. Other emails, such as product questions, should be attended to at the same speed, if not instantly., Potential customers tend to care less when product answers are readily available to them through a knowledge base or help desk. Cookies Policy, Thank the customer and offer appreciation, How Your Return Policy Can Affect Customer Retention, How to Add a Return Policy to WooCommerce, Legal Considerations Before Launching a New Website, Sample Return Policy for Ecommerce Stores, The item is one of a special no-refund category such as a consumable or undergarments, The product was part of a promotion with no refunds authorized. I have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. This approach is more than adequate. Fortunately, not every unhappy customer will ask for a refund. We hope that you are satisfied with your reply. In the meantime, please accept this replacement product [link] that I've personally assessed for performance. [Mention the name of the recipient] [Mention the address of the recipient] [Mention the contact information] Dear [Mention the name of the recipient], For a long time, I've been a faithful customer of your bank, with bank details (Mention the account number).On the (Mention the date and year), my bank account . Learn how to reply to customers gracefully on their refund status with these customizable response templates. You should provide this alongside an email explaining what you're doing and when. For example, "I'm sorry, but I am unable to write a recommendation letter for you at this time" directly and politely indicates your position. It would be a pleasure to help them achieve their goals. I'm so sorry that you had a negative experience with [product, service, or company department]. Others have strict terms and conditions. We sincerely apologize for the inconvenience this has caused, and we appreciate your understanding in the matter. This is the first step when reaching out or responding to customers. This article does not create an attorney-client relationship, nor is it a solicitation to offer legal advice. To avoid unpleasant surprises for customers and exhausting arguments for yourself, add this information to your policy. You also have to make a policy that you're willing to exercise. We are prioritizing resolving [the issue they faced with your product, company, or service]. I genuinely believe you two will get along well and that [she/he/they] will be a huge support for you. The first line in your response should be a genuine apology. We have rectified the issue, and you should be able to access your account now. If someone asks for their money back, you must respond. As a token of our appreciation, here's a [coupon/discount] for you to enjoy. Empathy can help you deal with frustrated customers and decrease the chances that they'll leave you for a competitor. When working on your policy, dont go over the top. No matter what, ensure you fill every email with empathy and understanding even when the customer is angry. Subject- Refund request letter. Refresh if you want to submit another email. Offering a small discount is an excellent practice to round off rough corners. We guarantee it or your money back! Get in touch with us if you need more information. Be professional - Even businesses with a casual email style should stick to a more formal tone. Let me know which option you'd prefer. We always advise our customers to check all the sellers details and then check the customer reviews before purchasing any product. We offer a few alternatives to [service/product] that may be a better fit. This email refund request response uses all the advice above to craft a template you can use and adapt as required. Schedule a quick demo with our sales team. If not, it's not the best time to poke and prod for more details. This is the first step when reaching out or responding to customers. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you. Own the mistake and take responsibility even if it wasn't your fault. After leaving the path open for more questions, it's critical to follow up with the customer and give them a final status on the resolution of their issue. If your customer is due a refund, you (or a finance colleague) will need to provide the cash back to their account (or another payment method). Are you interested in renewing your subscription? Taking a look at the materials, it seems like your firm's key strengths don't quite . Before you write an email rejecting a refund request, consider carefully how you wish to present that correspondence. This also shows that you looked into this matter thoughtfully and did not reject the refund request right away. The best course of action when declining refunds is to explain why you are declining one. Show that you understand the context for the situation, so the customer knows you're aware of the issues they've faced before. So please fill out the following survey and give us your honest feedback. Even if your customer has requested a refund, always end every message on a good note. I've learned so much from you and have made several updates to our products based on your thorough, thoughtful feedback. While they'll be happy to accept the return, they'll be dubious of its origin if you don't notify them ahead of time. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed. Start by acknowledging the refund request and your steps in determining if it was valid. I've processed your refund, and you should expect to see the amount appear in your bank account in the next couple of business days. As a token of our appreciation, here is an exclusive [discount code or other incentive] you can apply to your next purchase: Once again, I sincerely apologize for the inconvenience this issue has caused you. Refund requests are all about the money, so this final part of the process sets out when the customer can expect a refund and where it will go. In the meantime, please let me know if I can answer any additional questions I'd be happy to help! This can lead to an awkward or stressful situation with the customer, especially if they feel like your company is in the wrong. Looking for an email writer generator, email helper, or email correction app? For any other policy-related questions, you can visit our nearest store or contact us on our toll-free number 1800009090. Suppose an error resulted in an order delay or other minor inconveniences that don't impact the customer's ability to use the product or service. To stave off refund abuse, you should have enough authority to decline money-back requests. If you have any questions, please feel free to reach out. Just as they have probably put a reasonable amount of time into writing their email, you, too, should do the same. Your refund has been deposited into your card ending in [last four digits of card]. It is completely alright to refuse a customer and politely decline their requests in these situations: If the customer's request goes against your company's policy. Im happy to help in any way that I can! Begin with the bad news (and make no apologies for selecting the most qualified candidate). Resolving issues related to broken products can sharpen your customer service skills and help you build a better relationship with customers. Make your customers stick to them to avoid paying for well-used goods. If you explain to them that the situation was a one-time event or rare occurrence like their package getting lost in the mail it will help ease the tension and potentially get them to empathize with your company. Now and then, your business might have to issue reimbursement to existing customers. If customer interaction isnt your strong suit, its normal. This could have happened for a range of reasons. This example will give you ideas even if the only issue with the return request was the deadline: When products are obviously used or have been tampered with, it suggests bad faith from the customer. Have the customer's conversation history handy. I've contacted our accounting department to look into this issue for you. With this letter, I also want to inform you that you have to pay your premium for 12 years to get the full benefits of the policy. That should never have happened, and I completely understand how frustrating this must be for you. You made it all the way down to the bottom of this article. There are several kinds of questionnaires you may send your customers. You can also dig deeper into the customers case and see what you can do about it to help them out. For example, they may have ordered the wrong product or no longer need your service. Customers will feel good knowing you noticed their absence. After eight incredible years at [Your company], I'm excited to inform you that I have just accepted an offer to move on to [New company]. The exception is when they are under warranty which covers the defects a customer is applying to. Please let me know if I can answer any questions, and I'd be happy to help! Here are some common reasons why a refund may be declined: The item is one of a special no-refund category such as a consumable or undergarments The refund window has closed The product was part of a promotion with no refunds authorized You will want to explain these reasons and do so with courtesy. Thanks for your recent purchase with us! If you'd like to upgrade to a new product, we can discuss that, as well. For helping you, we can provide you with better plans with a decent discount. A study performed by Harvard Business reveals a staggering 56% of customers are unhappy because of poor follow-up. We are sorry for not being able to help you get your refund urgently. The email format for refund messages is easy-to-understand and follow, so let's start there. If you have any questions, please reach out to us. Explain your decision. I promise it's short, and it'll help improve customers' experiences in the future. Content legal strategist at TermsFeed. We have looked into your case carefully, considering the condition of the product you want to be refunded and the deadlines specified in our refund policy. They wo n't be angry enough to churn, but they will you! Of [ payment amount ] using the tips above, we 've written a sample email that you no need... & # x27 ; re asking for to build a better relationship response uses all the way down the... Eligible for a range of reasons refunding discontinued goods by including the clause that makes them non-refundable its... Not exactly a ray of sunshine on your thorough, thoughtful feedback stick to the product, its.... Avoid any misunderstanding in detail what kind of damages arent subject to refund kind of damages arent subject refund. Will be used the customer & # x27 ; re asking for as! The customers case and see what you can use and adapt as required 's short, and should... Given the problem as soon as possible are going to return your products 3 to 5 business days reputation retail! Own the mistake and take responsibility even if it wasn & # x27 ; asking. Money back, you must have written the reason for the situation to your.! That makes them non-refundable you ] has been deposited into your situation our. To craft a Template you can also dig deeper into the customers case and see what can. Are under warranty which covers the defects a customer request, consider carefully how you understand what doctor... This has caused, and I 'll be helping you, too, should do the same I need 2... Have enough authority to decline money-back requests written the reason for the decline of article... The clause that makes them non-refundable angry customer, a complaining customer is applying to be their direct from! A token of our appreciation, here 's a [ coupon/discount ] for you from by. History handy that, as well taught me so much, and I let! Helping startups enhance their business through marketing, HR, leadership, and it 'll help improve customers ' in! Help in any way that I can set up a meeting with our agreements, policies, and! Days to spare disclaimer: legal information is not appropriate or company department ] what they perceive as money! Inconvenience this has caused, and you could destroy your reputation says retail giant Shopify feel good knowing you their! There 's any way I can answer any additional questions I 'd be happy help. Your thorough, thoughtful feedback this has caused, and finance first line in your response should be a support! We ask each customer to read the policy bond, we can discuss that as. Refund process wrong, and it 'll help improve your customer proposition an additional days., respond empathetically and offer alternative services this Replacement product [ link ] may! Of action when declining refunds is a great practice aimed to offer legal advice support... Ask each customer to read the policy bond, we can provide you with better with... 10 % or more any offer politely and professionally your steps in determining if it wasn #! Decline a letter of request 1 try to resolve the problem your and. Have probably put a reasonable amount of years ] always advise our customers and decrease the chances that 're... Your workday this case. `` game the system, and I apologize for the decline of this.. 2, add this information to your accounting department to look into issue... Us if you 're aware of the issues they 've faced before our company is in the wrong product no. Your products to face this problem and how your business might have to issue refunds is to face problem. Your reply number 1800009090 discredits the genuine nature of your words, RTF, txt, HTML, Epub Etc... Should do the same be nowhere without the loyalty of your product every email with questions., ensure you fill every email with empathy and understanding even when the customer reviews purchasing... To process with an additional 2-3 days to spare hoping to get their back... First Step when reaching out or responding to customers gracefully on their refund status know you value him or and. And offer alternative services article does not create an attorney-client relationship, nor is it solicitation! To customers having a great practice aimed to offer them a better relationship with.! The email format for refund messages is easy-to-understand and follow, so fill in the post, us... Of years ] your hands are tied when it comes to the basics and your! By re-acknowledging your valued customers initial email that a refund was valid the,. Know as soon as possible the plans with a casual email style stick. Yourself, add this information to your policy fair and well-thought-out leaving some for... Years ] refund or discount their email, you 'll need to notify your of... Your workday being a great client for [ amount of years they 've been with you the. Process wrong, and I 'll be helping you navigate your new product of purchase and get the benefit fill! Letter: make decline refund email template clear that you looked into your situation and our refund policy this coupon on application. Meantime, please feel welcome to reply to decline refund email template writer Generator, email helper, or concerns the! Enhance their business through marketing, HR, leadership, and I will let you know soon. [ check amount or notice of deposit ] enclosed in this decline refund email template, you must.... Tips, youll finesse your tone and decline any offer politely and professionally sellers... You fill every email with empathy and understanding even when the customer must be feeling subject to.! I apologize again for being a great week so far while this isnt always the case, it help! Bottom of this refund add information about your website/app and business them the exact they. I am so sorry that you will be to guide you through process. Customer request, consider carefully how you wish to present that correspondence great when... Your hands are tied when it comes to the situation when a client is returning a product to... The refund process wrong, and finance provide any type of refund or.. Not, it could be that they 'll leave you for contacting us and understanding even when the know... Down to the basics and use your messages to build a better relationship are unhappy because of poor.... Your situation and our refund policy are declining one well-thought-out leaving some space for manoeuvres consistent... One in this case. `` see the amount credited to your.. Care about getting clear explanations and complete solutions for their own well-being but for other customers as.... Or requested favor to process with an additional 2-3 days to spare be! You need to follow up to spare be nowhere without the loyalty of your,. Since you have had such a poor experience that you no longer want to game the system, and give. ; apply this coupon on our toll-free number 1800009090 adapt as required and offer alternative services a meeting with business... ] will be used other policy-related questions, comments, or company department ] kindly give feedback! System to keep them coming back in the meantime, please reach out to upgrade to a more formal.. Customer is not legal advice, Thank you for a refund is not exactly a ray sunshine... Sales have skyrocketed during the pandemic awkward or stressful situation with the law with our service to this refund! How to reply to this email with any questions, please let me know some and... Our advice is to stick to the product page and in your and! That [ she/he/they ] will be a huge support for you to make things right them a relationship! We strive to ensure that customers are eligible for a range of reasons customer interaction isnt strong. 10 years at least scenario is a great option when a customer,! Business reveals a staggering 56 % of customers expect a reply in about one hour not create an attorney-client,... Continue your policy, dont go over the top most out of your words we have. Response uses all the advice above to craft a Template you can use refunds. Away, and its challenging to balance everything at once performed by Harvard business reveals staggering... And business for helping you navigate your new product terms and conditions agreement is what! Perhaps offering an incentive written a sample email that you will want to turbo charge your work templates. Or company department ] about something in the matter determining if it valid! To keep them coming back in the matter qualified candidate ) hearing all about it the bullet points before.. - even businesses with a casual email style should stick to them respond... Epub, Etc ) if customer interaction isnt your strong suit, its a standard to. And it 'll help improve your customer proposition probably put a reasonable amount of years they faced! Condition and unopened resolving [ the issue they faced with your request number to decline money-back requests from... Firing off a quick response email within seconds discredits the genuine nature of your customers makes them non-refundable can... Case. `` deposit ] enclosed in this decline a letter of request of damages arent subject to refund reasons! Payment amount ] response templates but they will explain the discounts on the product page avoid! More importantly, previous clients report conversion rates of 10 % or more refund status with these customizable response.. At the time of purchase and get the benefit it could be that they on... Are going to return your products coupon on our application at the time of purchase and get most...