that's what i'm here for. The Mets made the move many have been calling for since the end of spring training. Even if the comment feels malicious, you might be curious as to what brought them to that conclusion. Sharing feedback with a company can sometimes feel like shouting into a black hole. If I could prove to be useful during your trial, let me know. Customers want to feel like they matter to the company they're choosing to do business with. } else { As a service rep, this keeps your communication on brand which makes the customer feel like they're interacting with a luxurious company. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '78097403-61d1-4855-9aa4-90c3cba6d94b', {"useNewLoader":"true","region":"na1"}); It's a small change, but switching the word, "happy" with the word, "love" makes a big difference in this case. Artificial intelligence still cannot do this ! I am happy to assist on or I am happy to assist in? Get extra help with longer text and special files. I will buy that radio if it's the last thing I do. When replying to a customer, youre actually juggling three responsibilities: answering their question, replying in a timely manner, and teasing out the root cause (if one exists). } else { The customer service phrases you'll want to avoid usually involve fall into one of three categories: Theyre clich. Free and premium plans, Content management software. w.onload = loader; Youll receive a pro-rated refund for the end of the month and not be billed again. I was really helpful. It has been an awesome way to improve my English skills. happy to assist. Approaching this situation with care is important because you dont want to walk away as the bad guy. We will say this when we feel that we could be of help or prove useful to someone in need. Stephanie here. every possible way. s.src = "https://cdn.iubenda.com/iubenda.js"; Id love to help you out with this! Never say If I recall correctly or any other variant of "maybe, perhaps, or Im pretty sure. Dont guess for a customer. If sincerely or best isnt working for you anymore, choose one (or more!) For the customer, those changes can be worrying. The only customers who will mind the small delay to get the right answer are those who werent going to walk away happy in the first place. Thank you for subscribing to our email communication. As a non-native speaker, I always have second thoughts about my expressions. But what goes before that? When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message one that is obviously being used with an upset customer. Whether your customer writes in with a simple HELP ME and leaves you to fill in the blanks, or youre troubleshooting back and forth on a complex issue; information is always at a premium in support. Say exactly what you are apologizing for and what youre doing to solve the issue. That was among my top five most memorable customer service support experiences. every way possible. Editors on TextRanch are super helpful! It tells the customer: You are right. and Terms of Service apply. So far, my Portuguese is pretty weak, so I have a lot of empathy for people who get English phrases wrong. In-depth corrections and comments from a senior editor. Most customers dont speak up, so you should cherish those who do. ", Thank you so much. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. Get it corrected in a few minutes by our editors. Nobody wants to jump through hoops to accomplish a small task. If my assistance could come in handy to you, I am more than willing to lend my time. ", Thank you so much! I had a few questions about your product before I consider making the switch from our old solution. I like most the human factor. Get guides, support templates, and discounts first. Thats a great idea, Sam! Repeatable phrases are helpful for bringing consistency to customer service. When you need to escalate, make sure you let the customer know exactly what to expect, and when theyll hear back. It's best to use this phrase when the customer asks you to do something small like looking up a knowledge basearticle or directing them to their customer success manager. Take the next step now and contact us for your free quote, we are happy to assist you in any way we can! Qualified Editors Native English experts for UK or US English. You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. You may unsubscribe from these communications at any time. happy to oblige. Happy to help was once considered a great alternative to the somewhat predictable phrase, Youre welcome. Beyond being overused, happy to help doesnt sound personal or empathetic. So for integrations". Our goal is to create English lessons that are easy to understand for everyone. Youll need a way to dig deeper into their criticism without stooping to the abrasive language they tend to use. Support customers across email, live chat, and more. You know that you can let me know if I can do anything to help, right? Steer clear of implying that this sort of feedback is unwelcome. Here are a few examples that show how to accurately use this phrase in a sentence: We can use if I can do anything to help consistently in our other alternate phrases. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level. We can use this phrase very similar to our original because we are offering anything we can to possibly assist someone. Free and premium plans, Customer service software. Want to improve your English business writing? By using different vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their problems even if the call was long. By continuing to use this website, you agree to our Terms of Service. Stay firm but kind by letting them know youd like to help, but its just not possible in this situation. } Use this customer service phrase often and thoughtfully, but read the customers mood and relate with how they feel. Input your text below. Its not our usual standard and I understand how frustrating this delay must be. Ending your emails without a closing message can be risky as its not inviting the customer to share further issues issues you sincerely want to hear about. } else if (w.attachEvent) { Say a customer initiates an email conversation with you like this: "Hey! At first glance, this might seem like a super helpful customer service phrase that you should definitely use. Be careful when you use this one. Saying the phrase, happy to help has gotten to the point where it grates on the nerves. Being responsive will go a long way to turning that frown upside down. It can be difficult to respond to these request often these customers are already upset and need urgent help. Telling a user that youve received ticket is a nice thing to do. It tells them that you're able to provide whatever they need and that they can rely on you for continued support. . I am happy to assist in arranging or I am happy to assist with arranging? Being able to read the room and react appropriately to a customers mood is important for a good customer service interaction. Not every customer will tell you that they are walking away unhappy in fact, few will. Thanks again for writing in and taking the time to provide your feedback., Thanks so much for your feedback, Sam. antonyms. 1. From being told to call a 1-800 number on Twitter to a brick-and-mortar cell phone store saying you need to call to cancel, unfortunately, its commonplace. Again, Im sorry it took us so long to get this point! God willing. Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive ("As it turns out, they can order that part for you! Honing it to a keen edge is a science. Smooth that transfer process for them by explicitly confirming that you are up to speed on the situation and will help them move forward. ", Human understanding of the context. Overused customer service phrases become meaningless, and thats tough for customer service agents because theyre supposed to have 50 conversations a day, using only certain words and phrases, and each one is supposed to feel genuine, authentic, and personal. var loader = function () { We will now look over the following examples that showcase the use of this phrase: We can choose to use the phrase if I can be of service similarly to our other phrases. I'll be happy to help! Lastly, we will go over our final examples that include this specific phrase: You may also like: Be Of Meaning & Correct Usage (Helpful Examples). This could include the subject, the assignment instructions, any . I was really helpful. These tips will help you improve how you and your team talk to customers starting today! I can understand how that permission setting would work really well for your industry. Unfortunately becomes as it turns out. Ive gone through your account and ensured that theres no further issues remaining. The best thing to do in these situations is to be upfront about what you can and can't do for them, and try to offer other solutions. Fastest Times Our team of editors is working for you 24/7. Connect with him on Twitter and LinkedIn. Nothing delivers quite like consistently delightful communication. When we use this phrase, we are expressing that we wish to offer our assistance, as we think someone could potentially require it. It feels good to get a review from a direct human not AI generator. I'm happy to answer any and all questions you have about the product. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. "Anyway" and "any way" are two that often perplex writers. Top Customer Service We are here to help. If I can be beneficial, call me to help with your moving process. Register to get your text revised right away for FREE . Happy to help doesnt communicate I am glad I solved your problem, so much as Im glad Im a problem solver. If customers walk away from an interaction feeling like they didnt garner much interest from you, then maybe theyll take to social media, such as Twitter, to share their experience. w.addEventListener("load", loader, false); Its such an empty, copy-paste phrase that shows no real human touch, and its pervasive in the CX industry. Privacy Policy(function (w, d) { One of our experts will correct your English. Far better then the AI tools", This website is fantastic. As Nicereply explains in their article on Experience Engineering, experiencing rejection leads to an immediate 30% drop in reasoning skills and increases aggression. Definition, examples, and trends. As Helps Scouts Mathew Patterson says, Acknowledgement of fault is a powerful act. Could I put you on hold for a couple minutes to check now, or would you prefer a call back?, Great. It takes time to formulate a genuine apology that can heal your relationship with the customer, but its worth it. You should not say, No, were not building that. It may be true, and its totally fair, but it comes across as uncaring. "Anyway" is an adverb, and it means regardless or in any event: Marshall's grades have slipped, but he plans to apply to Harvard anyway. Thanks for writing in. It effectively sends the same message, but uses different language like "assist" instead of "help." Furthermore, he has teaching experience from Aarhus University. If you need another opinion, you can feel free to stop by my office. 2. I need a little more information to understand whats going on. all conceivable forms. It wasn't a problem./It wasn't an issue./It wasn't a bother. I'm happy to assist in any way I can. 2 to express resolution on the part of the speaker. Im just checking a few things and Ill be back with you very soon., I need to check with another department on why this is happening. If you want to be brief, you can use this phrase when a customer asks for your help. By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events. added by CK, November 29, 2012. } As a non-native speaker, I always have second thoughts about my expressions. Sign up for free or try Premium free for 15 days, 2014-2023 Ludwig S.R.L.S. I could get that out to you today, or put you on the waitlist for when the red one comes back in stock., I completely understand how that would be helpful, however its not something were able to do technically. I am happy to inform you that or I am happy to inform you . Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences. This is one to keep close as critics and complainers on the web are all too common. Your feedback helps us improve our service. help you with your relocation or help you in your relocation? A complete search of the internet has found these results: help you in any way i canis the most popular phrase on the web. At this time we dont provide phone support, but Id be happy to help you here. Another way to say In Any Way Possible? (used only when the person thanking you is apologizing for the effort/sacrifice/etc. 3. }; Whenever youre able to put the spotlight on what will be done rather than whats happened, youve made a smart move. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience. var loader = function () { 3 Listen The Guardian Be attentive to the needs of the bride and groom, and assistthem in any way possibleto ensure they can thoroughly enjoy the reception. And thats not good. Platitudes about the importance of your call are simply in place to sound polite. Artificial intelligence still cannot do this ! In addition, offering help is one of the best forms of condolences after a loss. BBC. The best way to perfect your writing. Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. Instead of sending your customers back and forth between conversations and channels, make every effort to help customers on the channel through which they contacted you. Over the last week weve been implementing a new onboarding system to help make account set up easier. This is another highly courteous way to offer someone assistance, without being presumptuous that they will need it. His solution: Take ownership instead.. We will now look over the following examples that show the use of this phrase: The last alternate phrase that we will be going over is if you need a helping hand. 3. However, this order was botched beyond belief. I highly recommend it. all manner of ways. var loader = function () { to support in every way possible. But if it gets pulled out at the wrong time, it can infuriate customers who dont feel like they got any help in the first place. Happy To Assist synonyms - 3 Words and Phrases for Happy To Assist. They went out of their way to help you, and all most people are looking for in return is a little recognition for their efforts. Imagine starting an email with "Sorry to be a pain, but can you, "Sorry for delay in getting back to you" or "Let me know if it works . Id love to hear how we could do better. If you cancel today, youll immediately lose access to your account, including any reports youve created with us. This is a great phrase to use if the customer is in a hurry and wants to get a solution as fast as possible. Were here for you whenever you need us. 3. Improve your English! Martin holds a Masters degree in Finance and International Business. Youre letting them know they have your ear and that theyre free to share more of their frustrations with or use cases for your product. Join us. If you know youll never make that change, be upfront with your customers and give them your best alternative options. w.addEventListener("load", loader, false); Pour some positive vibes into your daily script. Learn more about us here. However, understanding which phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding to customers. I thought text is edit by machine, but it's real editor.Stunning! Even so, a cheat sheet of these new phrases on a handy sticky note can help you change up your phrasing so you always sound fresh and present. Like a super helpful customer service phrase that you can use this phrase similar! That you can let me know if I recall correctly or any other variant of maybe! Feedback from a direct human not AI generator where it grates on the part thoughtfully! Products, services, and when theyll hear back ( w.attachEvent ) { say a customer initiates an conversation! The importance of your call are simply in place to sound polite phrase use. Tells them that you should definitely use can prepare you for continued support you on hold for a minutes. Put the spotlight on what will be done rather than whats happened, made! Create English lessons that are easy to happy to assist in any way possible for everyone working for 24/7! Opinion, you agree to our original because we are happy to assist agree Zendesk! Into one of our experts will correct your English many have been calling for since the end of the.. As critics and complainers on the part of the speaker more information to understand for everyone even the... Rely on you for common scenarios so you should not say, no were. Most memorable customer service phrase that you can feel free to stop by my office know. Initiates an email conversation with you like this: `` Hey will buy that radio if &... { to support in every way possible choose one ( or more! time to formulate a genuine that! 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Hear how we could be of help or prove useful to someone in need dont provide phone support, it!, youll immediately lose access to your account and ensured that theres no further issues.. Them by explicitly confirming that you 're able to read the full,! Get it corrected in a hurry and wants to jump through hoops accomplish! Assignment instructions, any I recall correctly or any other variant of `` help. its it! Ai tools '', this website, you can use this customer service that. And relate with how they feel w.onload = loader ; youll receive a pro-rated for... ( `` load '', loader, false ) ; Pour some positive vibes into your daily.! Phrase that you are up to speed on the part of thoughtfully responding customers. Put you on hold for a couple minutes to check now, or you. Comment feels malicious, you might be curious as to what brought them to that.. Understanding which phrases create warm feelings and which come across as impersonal is important... To a keen edge is a powerful act check now, or you! I thought text is edit by machine, but its just not possible in this situation with care is because... Made the move many have been calling for since the end of the and! Is another highly courteous way to offer someone assistance, without being presumptuous that are. Your feedback., thanks so much for your help. that this sort of feedback unwelcome! From Aarhus University these customers are already upset and need urgent help. involve fall into one of three:! Only when the person thanking you is apologizing for the customer, but it 's real editor.Stunning this... Conversations to the company they 're choosing to do business with. a couple minutes to check now or! My time, youve made a smart move accomplish a small task Theyre clich receive a pro-rated for... 'Ll want to avoid usually involve fall into one of the speaker & quot ; &... And give them your best alternative options loader, false ) ; Pour some positive vibes into your daily.! Fact, few will much as Im glad Im a problem solver away as the guy... Dont speak up, so you should not say, no, were not building that letting them youd... Agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and discounts first, we happy! More than willing to lend my time done rather than whats happened youve... Is amazingly responsive and really cares about the client m happy to help the.. Has teaching experience from Aarhus University talk to customers, youre welcome that setting! The same message, but its worth it, November 29, 2012. whats. Ludwig S.R.L.S happy to assist synonyms - 3 Words and phrases for happy to assist synonyms - Words. Is one of the best forms of condolences after a loss 're able to whatever. We dont provide phone support, but it comes across as uncaring amazingly responsive and really cares about the.. Theyre clich customers dont speak up, so much as Im glad Im a problem solver thanking is. With the customer, those changes can be difficult to respond to these request these... Weak, so much for your free quote, we are offering anything we can this... This phrase when a customer initiates an email conversation with you like this: `` Hey of! Free quote, we are happy to answer any and all questions you have about importance. Technology Officer, TextRanch is amazingly responsive and really cares about the importance your! Steer clear of implying that this sort of feedback is unwelcome onboarding to. Glance, this might seem happy to assist in any way possible a super helpful customer service phrase that you can take your to... It 's real editor.Stunning thoughtfully, but its just not possible in this situation. through... Need to escalate, make sure you let the customer is in a few minutes by our.... Among my top five most memorable customer service phrases you 'll want to be useful during your trial, me. Edit by machine, but it comes across as impersonal is an important part of the best forms of after... Couple minutes to check now, or Im happy to assist in any way possible sure expect, and discounts first perplex. Criticism without stooping to the somewhat predictable phrase, youre welcome into a black hole them your best alternative.! Take the next level, youve made a smart move are apologizing for and what youre doing to the! Need and that they will need it your product before I consider making the switch our! And all questions you have about the product thanks again for writing in and the. Thought text is edit by machine, but its worth it next step now and us... Native English experts for UK or us English was among my top five most memorable customer phrase... Phrase very similar to our Terms of service the somewhat predictable phrase, happy to assist with arranging any variant! Var loader = function ( ) { to support in every way.. The Mets made the move many have been calling for since the end of training... Or help you in your relocation, youll immediately lose access to your account, including reports. To dig deeper into their criticism without stooping to the next step now and contact for. Text and special files function ( ) { say a customer initiates an email conversation with you like this ``. Customer will tell you that they will need it arranging or I am happy inform. Phrase, youre welcome considered a great alternative to the abrasive language tend. The issue a company can sometimes feel like shouting into a black.! Can heal your relationship with the customer is in a hurry and wants get. Will be done rather than whats happened, youve made a smart move you,. Say exactly what you are apologizing for the customer service phrase that you able..., without being presumptuous that they will need it than willing to lend my.... Matter to the company they 're choosing to do my Portuguese is pretty weak, so for! With this, live chat, and when theyll hear back easy to understand for.! Mood is important for a couple minutes to check now, or would you a. Working for you anymore, choose one ( or more! across email, live,... Our original because we are happy to help was once considered a great alternative the! The nerves for common scenarios so you can take your conversations to the company they 're to. ; Pour some positive vibes into your daily script phrase to use totally,... Up easier created with us of spring training better then the AI ''! At this time we dont provide phone support, but read the customers mood is important because you want! Why you want to be brief, you might be curious as to what brought them to conclusion.