This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. A place to ask simple legal questions, and to have legal concepts explained. But it didnt. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. If that property had a no-smoking policy, I could have been dinged for the cleaning. more. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I am a non-smoker being accused of smoking and being forced to leave. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. There's generally no "punitive" damages you can sue for in small claims court. Log In. I am literally getting stressed out just recounting this unbelievable experience and writing this. Updated: 5:47 PM EDT Apr 17, 2023. After some initial discussion I became involved and agreed with the guest to refund the charge. So I would contact them politely as others have said above. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Get Morning Report and other email newsletters. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Can I get a refund? Is It Safe To Drink Nyc Hotel Tap Water? Been here now 3 times. Review tags are currently only available for English language reviews. Who did it? Travel | 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. Exploring The Legalities And Risks. I've never smoked and so I had no problem with this. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Remember to know your rights and be prepared to pay any additional charges if necessary. Tripadvisor performs checks on reviews. I told her we requested a nonsmoking room, because we do not smoke. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. Lowest Rate Guarantee! Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. Can I get a refund? Are smoking charges a scam? I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 I want you to know that we are really enjoying this apt and appreciate your prompt communication. Hello! Press question mark to learn the rest of the keyboard shortcuts. And we sleep early at night. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Your credit card issuer sided with you in the dispute and credited you $100. In fact, I suffer from allergies and cant even be around people who smoke. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. My dog loved the sand dunes on our early morning walk.. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. A hotel charged me a $300 smoking fee. I was appalled, I said so you're calling us liars? A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. We stayed on points so it was worth the drive to save some money. All Access Digital offer for just 99 cents! I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Period. Some hotels seek out actual physical evidence before they levy a fine. I was on the first floor and my room overlooked the marina, which was nice . Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Period. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. Prior-Leader3763 2 min. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: So we opened the door and tried to air it out the best we could. Why would we then smoke in the room? Yes, I did. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! The chart-topper, who claims the incident was an act of racial profiling, . I am so sorry to see you did not enjoy your overall experience with us. ago Well that's disappointing. Travel | Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Yet to receive any reply. Harriette Cole: How do I tell him we'll never be housemates? Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. I've booked an AirBnB for a long stay. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. The complaint is allegedly from a guest in the apartment directly above mine. She said that we should have complained when we entered the room and there is nothing she can do about it. I tried to explain that no one was in there and that was impossible. I am a non-smoker being accused of smoking and being forced to leave. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. I called the front desk and was told it was a "smoking charge." I left a message for the manager but never received a call back. Tiki bar almost as good as Oahu in Ha. queen room - smoking, queen room with two queen beds - smoking, king room. We surely hope to see you again this summer. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Host falsely accused me of smoking. I'm very sorry to hear about the problems experienced during your stay. Jennifer Scruggs, 35, of Turner . If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. I just had a baby (with whom I stayed with) and my husband has asthma. We were given what has to be the worst room in the hotel. My son loved jet skiing. A Comprehensive Guide. Stayed in this hotel for WELL under 24 hours for business. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Travel | This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Christopher Elliott. Ya missed your checkout time, she snarled, taking another drag and turning her head away. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. She was puffing away on a cigarette. But I didnt do it! Holiday Inn Express & Suites Atascadero, an IHG Hotel. Taxes and fees that are shown are estimates only. Should you have any additional comments, feel free to contact me directly. Goes without saying, right? Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . In Ha have been dinged for the room the worst room in the hotel apartment directly above mine an hotel! How to be the World 's Smartest Traveler. to ask simple legal questions that they lost guest! 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